Skype - vaibhavmeswani
Virtual assistant for Customer Services & Support
virtual assistant for customer service and support

Hire virtual assistant from India
As an Customer services / support virtual assistant i can provide personalized service to clients without adding additional expenses.

Below are the services i can provide working as a Customer services / support virtual assistant for you or your company.
  • Responding to customers queries via email / chat
  • Making outbound Skype calls
  • Creating, proofreading and editing email responses and various email templates (e.g. thank-you emails, welcome emails to your new subscribers, customer feedback and other survey forms etc.)
  • Handling emails, Replying to customer emails for any type of queries, refund processing request, etc
  • Engaging with customers on social media platforms, monitoring and replying to their comments and messages
  • Setting up support desk and website chat
  • Creating tickets, responding to them and closing them upon completing the tasks
  • Answering customer's questions in real-time via live chat
  • Guiding customers through the sales process via live chat while they’re on your website to increase conversions.
  • Creating ‘Frequently Asked Questions’ section on your website and updating it
  • Replying to the comments on your business website blog and moderating them
  • Handling customers’ complaints
  • Resolving escalating cases or forwarding them to the next person in charge
  • Responding to positive or negative reviews
  • Processing customers’ requests for refunds or discounts
  • Processing Online Orders
  • Tracking shipments and updating customers about the same
  • Smoothly handling exchanges and cancellations
  • Keeping records of all your customers containing necessary details
  • Managing orders and keeping an eye on tracking information
  • Creating surveys and sending them to your customers or clients to acquire their honest feedback.
  • Displaying positive customer feedback on your website
  • Helping customers to troubleshoot their accounts (for example, by resetting their passwords) and managing their accounts
  • Recording all or the most common customer complaints in order to avoid them in the future and to improve customer experience.
  • Creating and updating your business Knowledge Base and Standard Operating Procedures
  • Managing CRM (Customer Relationship Management) systems
  • Creating and setting up autoresponders
  • Doing any other necessary tasks to ensure customer satisfaction